One hundred nights, in your room

Mattresses

Every Thaw mattress has a 100-night home trial. The clock starts the day the carrier marks it delivered. Use the first thirty nights to let your body adjust. You do not have to wait until night 30 to decide, and you can decide as late as night 100.

How a return goes

Write to [email protected] with the order reference. In the United States, the United Kingdom, Germany, Austria, France, and Israel, the plan is a pickup from the door — the same threshold the box crossed on the way in. Once a carrier is contracted, the refund goes to the original payment method after collection.

This preview cannot start a pickup or a refund. The button at checkout does not create an order a mill can see.

Pillows, toppers, cloth

Rest, Keel, Mantle, Plainweave, and Allnight have 30 nights, and only if they can be resold in hygienic condition. A used Keeper is returnable only when it arrived faulty. Opened packaging alone is not damage.

What we will not take back

These are not changes of heart. They are damage.

• Stains, burns, cuts, and mold
• A mattress that has been on a base with slats too far apart, or on a broken frame
• Anything returned after the trial window